Information

Terms and conditions

These terms apply to users of annringstrand.com They will be valid for all your transactions with ANN RINGSTRAND and visits to annringstrand.com. These conditions apply to sales of all products by annringstrand.com to private individuals.

Shippings

We will ship from our warehouse within 24 hours. You can choose between the following shipping services.

DHL Direct 2-3 days - Sweden only
Your order will be delivered to a local DHL Access point.

UPS inside EU 2-5 days - International Your order will be delivered to a local UPS Access point.

UPS World Wide 2-5 days - International Your order will be delivered to a local UPS Access point.

Please note:

We're unable to cancel an order once it has left our warehouse.

The shipping cost is non-refundable for all returns.

Delivery to rural addresses can take longer.

Taxes and duties

Orders to countries outside the European Union may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. We are unable to advise the exact amount of Duties and Taxes your package will incur as these charges are imposed directly by your local Customs.

Insurance

Ann Ringstrand insures each purchase during time in transit until it is delivered to you.

Returns

Orders at annringstrand.com can be returned for free within 30 days for any reason. We only accept products that are unused accompanied/attended by the original invoice. Return of perfumes will only be accepted if labels and the original packaging are fully intact and in a resalable condition.
When using our free return service, you will be refunded in the event of theft or loss during delivery to our warehouse. Ann Ringstrand will issue a full refund including the shipping cost from us to the customer. To return or exchange items, you must use the enclosed pre-paid shipping label and contact a DHL service point (in Sweden) or UPS (international) to pick up any items before returning to us. We do not accept any other services.

Exchanges

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges shipped to you free of charge. Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at annringstrand.com. Receiving a refund.

Refunds

Your refund will be credited to the original purchaser's credit card. If the complete order is returned a refund will include Ann Ringstrand shipping costs.

Unclaimed package or incorrect address

Your package normally remains with the agent for 7-14 days after it arrives, depending on the forwarder and country. Should you enter the wrong address or not pick up your package within this time, the package will be returned to us. We will charge a fee for return shipping and SEK 150 for administration. The amount is deducted from your refund.

Payments

The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns - if something doesn't fit, just return it to us for an exchange or refund. The following payment methods are accepted:

Credit card

You can pay by Visa and MasterCard. Visa and MasterCard are verified by a secure code. Payment is debited from your card once you place the order.

We collect information from you when you make a purchase in our store or subscribe to our newsletter. You may be asked to enter your name, email address, email address, and credit/ debit card information. The information that we collect from you may be used in one of the following ways.

To personalize your experience, improve our website and the customer service, to administer survey and send our monthly newsletter. We recognize the importance of protecting your privacy. We use Secure Socket Lagers (SLL) industry standard to secure your personal information when you place an order in our store.

www.annringstrand.com uses cookies in order to improve your experience on the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

Subscription

If you like to unsubscribe from receiving our newsletter in the future, instructions for this will be included in the bottom of each newsletter.

The copyrights that are provided in this site are owned by Ann Ringstrand. Including the trademarks of ANN RINGSTRAND. You are authorized to use this material only for personal, non- commercial purposes. You may download, the original print and store copies of the material for your own personal use. For press inquiries please contact us at studio@annringstrand.com

Quality Guarantee

If you receive an item that is damaged or have a manufacturing fault please contact us on shop@annringstrand.com and we will help you.